Any eye opener for me at least.. Are we( Indian society) will become warm in words and cold in intentions..
"Moving through America, I was struck again and again by the superficial politesse and underlying coldness of so many customer-service moments.
In restaurants, the waiters have become performers, not merely hosts seeking to tend to a guest: “May I ask if it’s your first time dining with us? Wow! Well, it’s wonderful to have you here. Can I begin by telling you about our wonderful specials?” And then the sparkling-or-still-water dilemma, and the practiced Disappointed Look when you want tap water. And the 50-percent-too-elaborate “Are you finished enjoying that?”
Read the full article on nytimes.. :
http://www.nytimes.com/2009/05/22/world/asia/22iht-letter.html
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